Jiobit

Getting Started & Set-Up Your Jiobit Account

What's in box?

  • Jiobit
  • Charging Dock
  • Micro USB Charging Cable
  • 2 attachments: Secure Loop and Waistband clip

NOTE: Screenshots

The screens in this guide are based on the Android operating system. iOS screens may differ slightly.

Sign-In

After downloading the Jiobit App from either the Apple iOS App Store or Google Play Store, you’ll want to open the app and create your account. The first step is to select a Google, Facebook, or email account that you want to use.

iOS landing screen and log in options.

iOS landing screen and log in options.

Android landing screen and sign up options.

Android landing screen and sign up options.

Once you've done this, you'll be prompted to enter your phone number to authenticate your account.

If you've been invited by another user to join their Care Team, select that option and sign-in instead.

IMPORTANT: Email / Phone Verification

For security purposes, either your email address OR phone number must match what you entered when you purchased your Jiobit @ jiobit.com.

iOS email and password screens.

iOS email and password screens.

Once you enter your account information, you'll receive a text message with a 6-digit verification code. iOS users will need to enter the 6-digit code to ensure the phone you are using is the one you registered with. For Android users, this code will be entered automatically for you.

iOS phone number and verification screens.

iOS phone number and verification screens.

Android phone number and verification screens.

Android phone number and verification screens.

Create Your Profile and Parental Consent

Once you have verified your account, you'll create your profile and also provide parental consent for using the Jiobit and Jiobit App. Before you start to pair your Jiobit, you'll also need to approve Location Access on your smartphone for the app.

iOS create account screens

iOS create account screens

iOS COPPA screens

iOS COPPA screens

For security and privacy reasons, we first need to authenticate your subscription and collect authorization from you. This authorization is required for COPPA, a government regulation for products sharing data of children under 13 years old. Jiobit is COPPA compliant and is kidSafe+ certified.

Authorization is accomplished by verifying information about your billing account and can be done directly in the Jiobit App. This process confirms your consent to the collection, use, and disclosure of your child’s name and location data to Jiobit and your designated Care Team.

IMPORTANT: Smartphone Location Services Setting

You must allow the Jiobit App to access your phone’s location services settings. This is used to help with proper location accuracy and alerts. You need to make sure your phone’s location services are turned on and you give access to Location Services to the Jiobit App.

iOS: Settings > Privacy > Location Services
Android: Settings > Security & Location

*Some Android phones may have different setting menus where Location is listed. You can press the search button in settings and search for "Location" to find the setting.

Gifted Product

If you are not the cardholder or you were gifted the product, you will need to give us a call at 855-546-2848. We will verify that you are an authorized user and collect some account information from you. Once completed, we will grant access to the app.

iOS giftee screen

iOS giftee screen


Getting Started & Set-Up Your Jiobit Account


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