Cellular Connectivity

Jiobit uses a combination of onboard sensors and radios along with proprietary algorithms to determine the most accurate location of your child whether they are indoors or outdoors, in more than 150 countries.

When your child is away from you or a Care Team Member, the Jiobit will use various cellular networks to transmit the location of your child and alert you of their last known location. In the United States, Jiobit uses both T-Mobile and AT&T 4G Networks. Outside the United States, Jiobit uses both UMTS/HSxPA and GSM/GPRS networks as well, across five different cellular bands that cover nearly everywhere you could go. By utilizing various cellular networks, we offer unmatched expanded coverage to provide you the best possible peace of mind.

❗️ IMPORTANT: Push Notifications 

When the Jiobit leaves a Trusted Place or is no longer connected to a phone via Bluetooth, it may take up to two minutes for a new location to be reported. Similar to when your smartphone powers up, it takes a moment for Jiobit to connect to cellular networks.

Poor Signal

Jiobit works across various cellular networks (AT&T and T-Mobile in the US) to provide you the best possible coverage. For instance, when you walk inside of a building, the Jiobit will automatically switch radio frequencies to work best for wall/building penetration. However, there may be certain structures, locations, or environments where a cellular connection is not possible. Very similar to experiencing “dead zones” with smartphones. While we try our best to minimize this occurrence with our hybrid networks, we cannot guarantee a connection 100% of the time. If this infrequent situation occurs, the Jiobit App will display the message "connecting to Jiobit". This indicates poor coverage within the location or that there is something obstructing the cellular signal to the Jiobit's antennas.

When this message is visible, the app will display the last location reported to our servers. As soon as the cell connection is established again this message will disappear and the location will update.

Out of Battery 

When the Jiobit is at 10-15% battery, it will log into our servers and report its location. That way, if and when the Jiobit runs out of battery, you will have a last known location. Additionally, you will receive a battery notification on your phone. The first alert will be received when it is at 20% battery.

If the Jiobit is in motion (in a car, walking, etc.), it will stay connected to our servers until it fully runs out of power. Once the Jiobit has fully depleted its battery, the card status will change to OUT OF BATTERY, indicating you must recharge it at your earliest possible convenience.

Reserved Battery