The Jiobit will blink green while it is charging in its dock. This LED light will disappear once the battery is fully charged and ready to use.
If the Jiobit app is not reflecting a successful charge, make sure the device “clicks” into the charging dock. It should not be loose when placed in the dock. It may also be worth trying another cord or USB charge block if power seems intermittent.
If your Jiobit is secured in a functioning dock and still won’t reflect a charge, we recommend a hard reset. You can reset your Jiobit by:
- Turning Bluetooth OFF on your smartphone
- Press and hold the birdie logo on the gray side of the Jiobit device for 20 seconds
- Place the Jiobit on the charging dock
If you do not see a flashing green light within 1-2 minutes, we're here to troubleshoot. Send us a message, and we’ll get back to you within 1 business day!